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Contact our Customer Care and we will be happy to help you.
Our Customer Service is available Monday through Friday, between 10:00 and 12:30 and from 13:30 to 18:30.
1. GENERAL TERMS & CONDITIONS
You do not need to be registered to make purchases on shop.brunellocucinelli.cn. However, we do recommend that you create a personal account to access the exclusive areas and services dedicated to our customers.
With "Your Page" you can create your own wishlist, view a summary of all your orders and purchase new products much faster.
Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact our customer care to request its activation.
Contact our Customer Care personnel and please explain the problems you encountered.
Click the link 'Forgot your password?' on the login page to reset it.
You can subscribe by filling out the form with your email address at the bottom of the home page, or directly when registering on "Your Page".
You can unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link found at the end of the Newsletters you have received, or by changing your preferences within the 'Information' section on "Your page".
是的,Yes. If you wish to receive an invoice for your order, please contact us. Please note that the invoice can be issued only after the return period has expired.
All the Brunello Cucinelli products are made in Italy.
All the products purchased in our online boutique and in our stores are authentic. If you purchased your product elsewhere and you wish to check its authenticity, please contact us.
2. ONLINE ORDERS
Enter the order number in the "Orders and Returns" page to check its progress. Registered users will also find all of the information about their orders in the "Your Page" area.
You can contact our Customer Care personnel for more information on the availability online or in one of our Boutiques. Alternatively, you can use the 'Can't find your size?' option, that you can find in each product page.
You can browse our catalogue, search the menu categories or search for the product in the search field.
Each product offered online is furnished with a set of information regarding its composition, the corresponding size chart and its care instructions.
You can find the size conversion chart and identify your best fit by using the product data section on the product page.
It is not possible to add products to an existing order. You should place a new order.
When ordering online you can ask for our gift packaging, which is an exclusive brown set. You can also enter a message, that will be handwritten on a card.
All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).
You can track your shipment through the tracking number provided in our Purchase Confirmation email or sms. If you are a registered customer, you can also check the status of your shipment in the "Order" section of Your Page.
All products purchased online are covered by a warranty of six-months period. For further details please read our TERMS & CONDITIONS.
3. RETURNS & EXCHANGES
Please refer to the return policy.
A purchase can be returned within 7 days or exchanged within 30 days from the order delivery date. For more information see the return policy.
You can replace a product by requesting a different size or an alternative colour within 30 days of receiving your order. The option of requesting an exchange is possible upon products' availability. For more information see the return policy.
No, it is not possible to return two different orders in the same box. Each order to be returned should correspond to a specific return authorisation request.
No, it is not possible to return an order with a different courier. For more information please contact us.
Please enter the tracking number in the dedicated search field in the courier's website to track your return shipment.
Please keep the copy of the shipping label after the courier picks up your return, and you will be able to track the status of your return shipment by entering the tracking number into the courier website.
Once we receive your returned item at our warehouse, we will proceed to issue the refund within a few days. The time required for the refund depends on the payment method used at the time of the order. The procedure is completed within 14 days from the receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.
We are pleased to know that you have decided to keep the purchase. Please contact us to confirm your decision and we will cancel your return request.
No, it is not possible to return an order from a country different from China.
The accepted payment method to purchase in our online Boutique are the following ones: WeChat Pay, Alipay and Union Pay.
The amount will be charged on your payment method at the time of the order. Then, you will receive the purchase confirmation email with all the details of the amount paid.
If you receive a notification advising that the payment has been declined, please check that the information of your payment method is correct. In the event that the above information is correct, please contact your payment service provider.
The delivery timing may vary depending on the delivery address. Please consider a standard of 1 up to 5 business days.
Our shipments are always complimentary.
The courier may require the signature of the customer or of a delegated person at the time of the delivery.
All the products displayed in our online Boutique are made in Italy and dispatched directly from China Mainland.